We want to ensure you're fully informed when placing an order with us. Below, you'll find all the key details about shipping costs, delivery times, tracking, and more.

Within the U.S., orders $50+ ship free. Orders under $50 ship for a flat $9.99.

We currently ship to addresses within the continental United States, excluding Alaska, Hawaii, and U.S. Territories. Unfortunately, we do not ship to P.O. Boxes, APO, or FPO addresses.

Orders typically arrive within 3-5 business days. Please note that delivery times may be affected by external factors. For updates or concerns, feel free to contact our customer support team.

Yes! Once your order is dispatched, you’ll receive a tracking number from our shipping partner. You can use it to view the most up-to-date shipping information on their website.

Your phone number is required so our shipping provider can contact you if there are any issues with your delivery.

If you're not completely satisfied with your purchase, we’re here to help.
Please review the details below regarding our return and refund process.

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

- Company refers to Pro Gamersware USA Inc., 15642 Sand Canyon Ave., Irvine, CA 92619, United States, also referred to as "the Company," "We," "Us," or "Our.

- Goods refers to items offered for sale on the Service.

- Order refers to a request by You to purchase Goods from Us via endgamegear.com.

- Service refers to the website endgamegear.com.

- Brand refers to Endgame Gear, accessible through the Service.

- You means the individual using the Service, or the legal entity on whose behalf the Service is being used.

You have the right to cancel your order within 30 days without providing any reason.

The cancellation period will expire 30 days after the day on which you, or a third party appointed by you (other than the carrier), receive the goods.

To exercise your right of cancellation, you must inform us clearly by contacting us via our contact form.

We will process your refund within 14 days of receiving the returned goods. The refund will be issued using the same payment method you used for the original transaction, and no additional fees will be charged.

To be eligible for a return, please ensure that:

• The goods were purchased within the last 30 days.
• The goods are in their original condition.
• A copy of your purchase receipt with the order reference number.

We reserve the right to decline returns that do not meet these conditions.

If you are dissatisfied with your purchase, you may initiate a return request. Returns must be made in their original condition, including all packaging, tags, and accessories, to be eligible for a full refund. Customers are responsible for the cost of the return shipping label.

Please note that items returned with damage not reported prior to return, missing components, or without original packaging may be subject to a partial refund or denial of refund at our discretion.

Refunds are processed to the original payment method after the returned items have been received and inspected.

You are responsible for all shipping fees and costs for returned goods.

Note: Refunds cannot be issued without the actual receipt of the returned goods or valid proof of return.

Endgame Gear
C/O LVLup Marketing
7820 Madison St.
Paramount, CA 90723
USA